The Skin Silking Company

COVID-19 Shipping

IMPORTANT NOTE on how COVID-19 is affecting orders:

Please ensure that you read carefully our shipping terms before ordering.

Our products are made in Europe, and our factory are temporarily stopping production to perform a full sanitisation of the working area. 

As a result, all Australian orders placed between March 24 - May 1st will be shipped from May 1st, 2020 in the order in which they were placed.

Australian orders placed between May 15th - June 1st will be shipped from June 1st in the order in which they were placed.

International orders placed from March 24th - June 1st will be shipped from June 1st in the order in which they were placed.

The above times do NOT apply to our Moon Jelly Overnight Mask or the Luxe Makeup Remover Mitts which are shipped as per usual. For Australian combined product orders, we will ship the items separately as they become available. For international combined product orders, your order will be sent together when all items become available.

If you have any questions regarding our COVID-19 shipping times, please feel free to contact us anytime hey@skinsilking.com

Thank you for your patience and support during this time!

 

Standard Shipping Times (NON COVID-19):

Australia

Melbourne: 2-3 Business Days

Sydney/Brisbane/Perth/Adelaide/Canberra/Hobart/Darwin: 3-4 Business Days

New Zealand

7 Business Days

Asia Pacific

13 Business Days

UK

8 business days

US

6 business days

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Shipping FAQs

Q. How much is shipping?

Australia - FREE shipping on unlimited products!

Rest of the world - $10 Shipping on single packs, and FREE shipping on 2 & 3 packs!

Q. How do I check on the status of my order?

To receive an update on your order, please email hey@skinsilking.com quoting your order number (#XXXX) as it appears in your initial order confirmation email. We will respond within 24 hours with an update for you!

Q. What if my order arrives damaged?

If your order arrives to you damages (this can happen from time to time when using third party carriers), please email us at hey@skinsilking.com quoting your order number with a photo of the damaged package.

Q. Do you ship to PO boxes and parcel lockers?

Yes we certainly do!

Q. Do you offer a bulk shipping discount?

For purchases of multiple items, we offer free shipping worldwide!


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